DOCUMENT:Q109082 04-JAN-1994 [W_NT] TITLE :Using AccuLogic IDE Controllers with Windows NT PRODUCT :Windows NT PROD/VER:3.10 OPER/SYS:WINDOWS KEYWORDS: -------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT operating system version 3.1 - Microsoft Windows NT Advanced Server version 3.1 -------------------------------------------------------------------------- SYMPTOMS ======== Windows NT may hang on disk 9 during Setup when an AccuLogic IDE controller is installed and the ROM BIOS on this controller is enabled. If you install from a CD-ROM, an Unexpected DOS Error 11 may occur within Windows NT when it accesses the floppy disk drive. This error message has been seen while installing the Windows NT Service Pack 1. CAUSE ===== This problem occurs when the AccuLogic IDE controller is configured with the ROM BIOS enabled. The On-Board BIOS is typically used for IDE drive types not directly supported by the systems ROM BIOS (that is, the AccuLogic ROM BIOS is enabled). RESOLUTION ========== If your computers BIOS supports an IDE drive type that is similar to your IDE hard drives actual or logical characteristics, it may be possible to disable the AccuLogic ROM BIOS and use your computers ROM BIOS to support the drive. This would allow setup from floppy to run successfully and will avoid the Unexpected DOS Error. For additional information on configuring the AccuLogic controller to work in Windows NT, contact AccuLogic Technical Support at (714) 454-2441. The AccuLogic IDE Controller is manufactured by AccuLogic, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability. Additional reference words: 3.10 KBCategory: KBSubCategory: hrdwr ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1994.